Do you offer a free trial?
Is there a set-up fee?
Am I locked into a long-term contract? Is there a cancellation fee?
Is hosting included?
What if I need more bandwidth or storage space?
What if I have my own hosting?
How does the subscription and installation process work?
How easy is it to migrate an existing store to Zulu Cart?
How many domains (websites) can I run on one subscription?
How do I keep the software secure and up to date?
How do I build and manage my store?
How many categories & products can I have?
How many administrator (staff) accounts can I have?
Can I customize the look of my store? Do I need to purchase and install a template?
Do I need a merchant account?
Will my current payment gateway integrate with Zulu Cart?
Do I need an SSL Certificate? How do I get one and install it?

Do you offer a free trial?

Yes, you can try Zulu Cart (fully functional) risk-free for a full month! You don't need to do anything special to get the first month free. Just sign up, and we won't bill you for 31 days! If you're not completely satisfied, you can cancel your subscription at any time.

Is there a set-up fee?

No, there is no set-up fee or activation fee of any kind.

Am I locked into a long-term contract? Is there a cancellation fee?

No and no! You are not locked into any kind of a contract. You can cancel at any time without any fee whatsoever. Why would we charge you if our software isn't good enough for you to keep using it? We wouldn't!

Is hosting included?

Yes, web hosting is included as part of your subscription. You will have full control of your hosting account, which you will be able to access directly through the popular and easy-to-use cPanel interface. Using your cPanel, you will be able to upload images, PDFs, and other files using cPanel's easy File Manager system. You can also use cPanel to create an unlimited number of domain-specific e-mail accounts (i.e. xxx@yourdomain.com), install a WordPress blog, and perform various other tasks as needed.

The web hosting account has a dedicated (static) IP address, which enables you to have an SSL certificate so you can take credit card payments directly on your website.

What if I need more bandwidth or storage space?

Your hosting account gives you 1 GB of storage space (disk space) and 5 GB of monthly bandwidth, both of which are more than enough for 98% of stores. But if you need additional storage space and/or monthly bandwidth, we can easily accomodate you. Each additional 1 GB of storage space costs $5 per month. Each additional 1 GB of monthly bandwidth also costs $5 per month. When you need additional storage space and/or bandwidth, simply submit a help ticket to discuss your needs and make arrangements with Zulu Cart support.

What if I have my own hosting?

We do have a process in place that allows you to install Zulu Cart on your own hosting account, either in the "root" directory or in a sub-directory (sub- folder). If you would like to install Zulu Cart on your own hosting account, please contact us and we can work with you.

How does the subscription and installation process work?

It's as easy as it could possibly be! Basically, all you have to do is create the subscription (i.e. provide your domain name and billing information). We do everything else! We set up your hosting account and install Zulu Cart on it for you. Then we send you an e-mail containing all the info you'll need to access your hosting control panel and your Zulu Cart Admin Panel. We'll typically have everything set up within about 1-2 hours after you subscribe.

How easy is it to migrate an existing store to Zulu Cart?

Migrating to Zulu Cart from another shopping cart platform is extremely easy. We've made it possible to migrate your store with zero downtime and with no risk of inadvertently losing data. Plus, Zulu Cart makes 301 re-directs easy so you don't lose rankings or backlinks to pages on your current store. The majority of your product and customer info can quickly be imported to your new store, making the migration process very fast! We provide easy-to-follow, step-by-step instructions in this downloadable Guide for Migrating to Zulu Cart PDF.

How many domains (websites) can I run on one subscription?

Each Zulu Cart subscription is unique to a single domain name. If you have multiple ecommerce stores, you will need a separate Zulu Cart subscription for each one. Remember, each subscription includes a web hosting account with its own dedicated IP address.

How do I keep the software secure and up to date?

You don't have to do anything! The software keeps itself secure and updated through automatic updates that happen completely behind the scenes. You'll never have to manually install a "patch" or run an update script or anything like that. The fully automated updates keep your website secure, ensure continued compatibility with web browser updates, and also add new features and enhancements.

How do I build and manage my store?

You manage everything through a simple, user-friendly Admin Panel. Your admin panel will be located at 'yourdomain.com/zulu'. Once you log in, you'll see a navigation bar with 7 main tabs, each containing several pages. The entire Admin Panel is point and click. You don't need any HTML or programming skills or knowledge to build a store. Everything can be done from the Admin Panel: choosing your store design, creating your home page, adding products and categories, setting up payment and shipping options, processing orders, sending out newsletters, creating product feeds for shopping portals, and a whole lot more.

How many categories & products can I have?

Zulu Cart allows you to have an unlimited number of products and categories. To make shopping at your store easier for customers, you may want to use Zulu Cart's slick 'Product Attributes' feature to create multiple options for a single product (i.e. size, color, style, etc.) rather than having 10 separate products that are almost exactly the same. But it's up to you!

How many administrator (staff) accounts can I have?

You can have an unlimited number of unique admin accounts, and you can specify which areas of the Admin Panel each staff member has access to.

Can I customize the look of my store? Do I need to purchase and install a template?

Through your Zulu Cart Admin Panel, you can customize virtually every component of your store's design. Using a very simple point-and-click interface, you can customize the look of your store's background, navigation bar, sidebar, box styles, shading styles, font styles, buttons, header area, footer area, home page, and a whole lot more. Since you can go through and customize each individual component of the store's design, Zulu Cart has no need for templates (or themes). So you do NOT need to purchase and install (which can be scary) a template (or theme) for your store. Just design it yourself entirely from the Admin Panel!

Do I need a merchant account?

You don't need a merchant account to operate a store (you can take payments through PayPal or Google Checkout without one). But we highly recommend getting a Durango merchant account so that you can accept credit card payments directly on your website. We've worked out an exclusive arrangement with Durango that gives members of Store Coach unheard-of terms and amazing low rates.

Will my current payment gateway integrate with Zulu Cart?

Zulu Cart is fully compatible with the following payment options and gateways: PayPal Standard, Google Checkout, PayPal Website Payments Pro, Durango, and Authorize.Net.

Do I need an SSL Certificate? How do I get one and install it?

If you only accept payments through PayPal and/or Google Checkout, you do not need an SSL certificate because customers are taken off-site to make payment over PayPal or Google's secure servers. But if you have a merchant account to allow customers to pay by credit card right on your site, you must have an SSL Certificate. You can purchase a GoDaddy SSL Certificate for only $12.99 per year, and we handle the installation of it for you (just submit a help ticket when you're ready to have us install it).