Bank of America customers report money ‘disappearing’ from accounts after Zelle issue

Bank of America customers lit up social media Wednesday with complaints that Zelle transactions weren’t being processed and money was missing from their accounts.

“I almost lost my mind when I saw my account was $2,000 short,” one customer tweeted Wednesday morning.

Another customer tweeted that Bank of America “magically disappeared a large Zelle transaction that had already been posted.”

Bank of America acknowledged there was a problem with processing Zelle transactions, but said it was resolved later Wednesday.

“We had an issue with Zelle transactions posting backlogs. This was resolved earlier today so that all transactions are showing on user accounts,” said Bill Halldin, spokesperson for Zelle. Bank of America, at FOX Business.

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A customer uses an ATM at a branch of Bank of America in Boston, Massachusetts, USA (Reuters/Brian Snyder/File Photo/Reuters Photos)

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Zelle, a peer-to-peer payment processor available at more than 1,700 financial institutions, said “the issue was not the result of issues with the Zelle network.”

“We understand that a financial institution in the Zelle network may have experienced issues while processing some of its customers’ Zelle transactions, which has now been resolved,” a Zelle spokesperson told FOX Business.

Zelle logo smartphone app

In this April 21, 2022, illustrative photo, a woman is holding a smartphone with the Zelle logo displayed on the screen. (Rafael Henrique/SOPA Images/LightRocket via Getty Images/Getty Images)

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Sen. Elizabeth Warren, D-Mass., a member of the Senate Banking, Housing, and Urban Affairs Committee, criticized Bank of America and Zelle on Wednesday, saying they were “failing customers again.”

“This should be fixed immediately and customers should be compensated,” Warren tweeted. “I have reported serious fraud issues on Zelle and this is their latest failure.”

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